Additional Services
TDII Engineering | Product
Warranty and Repair Services
Supply Chain Management | Order
Fulfillment Services
Product Warranty and Repair Services
 Our
commitment to supporting the entire product lifecycle extends beyond
manufacture and distribution. We have a dedicated team focused on
ensuring that customer experience with warranty repair reflects
well on both your product and on your company.
Our service team works with your existing technical and customer
support functions to ensure the customer receives fast, effective
assistance. Once you authorize a customer return, we handle
all the logistics. The customer ships the defective product
to us, where it is repaired and returned directly to the customer.
We ensure fast effective repair and return to your customer. Each
product is specifically identified and tracked through the repair
cycle using our ISO certified process.
We also provide out of warranty and ongoing product support. Even
after the warranty period has expired we can take the product back
and repair, refurbish and bring it up to current engineering revision.
Service Offerings
- Depot repair services, with specific expertise in repair of
products
- Refurbishment, remanufacturing, and upgrade services
- Warranty management
- Advanced exchange service
- End of life product management
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